Three ways to reach us

Need Help Now? Contact Mrpacho Casino

Reach our support team by live chat, e-mail or phone, and someone answers around the clock, every day of the year.

Start live chat Licensed by Malta Gaming Authority

Paid today

813,937 NZ$

1,331 Players online

Licensed and auditedOperating under MGA/B2C/490/2005 since 2005, independently audited by BMM Testlabs and GLI

Fast payoutsAverage withdrawal processed in 27 minutes, up to NZ$70,000 per transaction

Data protection128-bit SSL encryption across all transactions and personal information

Talk to us

Which Way Should You Reach Us?

Yes, a real person does answer, and here is the channel that suits your question.

Talk to an agent now

Best for quick questions over a deposit or a game, and a real agent typically replies in four minutes.

Open chat

Where do I send detail?

Best for documents, statements and anything with detail; write to [email protected] and expect a reply in about eight hours.

Write to us

Need to speak to someone?

Best for locking cards or urgent account worries; call +64 9 128 4197 (NZST) and a person usually picks up within one minute.

Call support

Local help, no guesswork

Support Built Around New Zealand Hours

Use this when you want local hours, local numbers and the right people to call for gambling harm.

Reaching us

New Zealand phone+64 9 128 4197

Support time zoneNZST

Languages we speakEnglish, German, Finnish, Norwegian

E-mail address[email protected]

Supervision

Licensed byMalta Gaming Authority, MGA/B2C/490/2005

Extra help

Gambling helplinesGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

A Fair Outcome

Tell us first, and we will fix it

Use this when a reply has not settled your question and you want it looked at again.

Something Went Wrong

Write to the support team with the facts of what went wrong, plus your account email and any reference from earlier chats. A clear description is logged straight away.

Mrpacho Casino Answers Back

Wait for the written reply, which arrives within eight hours on e-mail. Read it fully, then reply on the same thread if a detail is still missing or unclear.

Second Look by a Manager

Ask the support team to pass the case to a manager for a second look. Say plainly what you think was unfair, and the review is arranged from there.

Escalation to the Regulator

Take the case to the Malta Gaming Authority once our own review has ended. The regulator holds licence MGA/B2C/490/2005 and handles disputes we could not resolve.

Mrpacho Casino mailboxes

Which Inbox Should Your Message Reach?

Send your message to the right mailbox and you skip the queue of parts that do not handle it.

Account

General support requests[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints desk[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Who Else Can Help Me Stop?

Reaching out beyond Mrpacho Casino is often the bravest step. Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all give free, confidential support to New Zealanders worried about their play, and none of them answer to us.

Gambling Helpline New Zealand. A free, confidential line for anyone in New Zealand worried about their own betting or someone else's.

The Problem Gambling Foundation of New Zealand. Counselling and practical guidance for players and whanau across Aotearoa, funded rather than charged.

Multi-Venue Exclusion Programme. A way to step back from venues you name, arranged with the operators involved.

Sitting down to ask for help

Keep these five things nearby and the conversation moves faster.

Your account email address
Transaction date and reference
Screenshot of the game or page
Payment card used, last four digits
Any earlier support reference

Mrpacho Casino Operator

Looking for the name on the licence

By the end you will know the company, its licence and where to write.

The Company

Legal NameMrpacho Casino Ltd.

Company NumberC-33474 (Malta)

AddressSpinola Road, Sliema

The Licence

RegulatorMalta Gaming Authority

License NumberMGA/B2C/490/2005

Written Contact

E-mail[email protected]

Certainty in a minute

What Players Ask Us Most

Not knowing whether your money and details are safe is the worry these answers put to rest.

trustWhy is Mrpacho Casino licensed at all?+

Why can I trust this site with my money? Because the Malta Gaming Authority licenses us under MGA/B2C/490/2005, a licence held continuously since 2005. Its rules bind how we hold player funds and settle disputes, and BMM Testlabs and GLI audit our games.

trustWhere do I get the details support needs?+

Where do I find what support needs to pull up my account? Anywhere with your registered email address and your full name. Agents match those to your profile without ever seeing your password, so never send it to anyone who claims to work here.

trustDo I need to speak English to be helped?+

Do I need to speak English to get help? No, English, German, Finnish and Norwegian are all covered by our team. Say which language suits you best when you get through and you will be handed to the right person.

trustDo I need to ring only in business hours?+

Do I need to wait for Monday morning if something breaks at 3am? Never, because our team answers around the clock, seven days, in NZST. Nights, weekends and public holidays all reach a person rather than a queue.

trustWhat happens when support cannot fix it?+

What happens when a reply leaves you unsatisfied? Tell the agent, then send the whole story to [email protected] so it reaches a supervisor. If our final response still falls short, you may take it to the Malta Gaming Authority.

trustWhat happens when I send verification papers in?+

What happens when documents go in for checking? Expect about forty-nine hours, and often less on a quiet day. Photo ID, proof of address and a picture of your payment card are what we look at, then your withdrawals run normally.

Mrpacho Casino Hours

Check the wait before you write

Read this when you want to pick a channel that answers inside your own day.

Live Chat

Live Chat HoursAvailable around the clock

Chat First ReplyFour minutes

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail ReplyEight hours

Phone

Phone Number+64 9 128 4197

Phone WaitingOne minute